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Keywords: Service improvement
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Journal Articles
Journal:
Journal of Work-Applied Management
Journal of Work-Applied Management (2017) 9 (2): 170–184.
Published: 04 December 2017
...Lisa Rossetti; Tony Wall Purpose The role of dialogue has recently been identified as being important in generating impact in organisations, but the purposeful use of narrative or story-based approaches to effect organisational change and service improvement is still relatively innovative...
