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Keywords: TAP
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Journal Articles
Journal of Work-Applied Management (2026) 18 (1): 31–46.
Published: 20 May 2025
... adoption propensity (TAP) index. Partial least squares structural equation modelling (PLS-SEM) was used for the analysis of a cross-sectional survey (n = 139). Findings The results revealed that performance expectancy (can the chatbot help me?), effort expectancy (is it easy to use...

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