Designing a case‐based e‐learning system: what, how and why

This paper illustrates and discusses a pedagogical model that views knowledge as a source for learning to occur. In this model, learning is viewed as a process that allows workers to advance from novices to experts through three levels of knowledge acquisition: know‐what, know‐how, and know‐why. Different types of knowledge require different learning methods and entail different learning activities. Built upon this model, a corporate e‐learning system entitled UNCLE (using notes for a case‐based learning environment) was developed and pilot tested. The pilot testing of UNCLE showed encouraging learning results and suggested that a well‐defined structure for learning components and processes is favorable in a corporate environment.