ACHIEVING EAP COMMITMENT FROM MANAGEMENT

Employee Assistance Programmes cannot function without supervisor co‐operation. Personal experiences of an EAP consultant in Australia and the USA are drawn on to describe case studies of success in developing supervisor and management commitment to EAP. Some of the techniques used are outlined: custom designing of supervisory training; identifying employee problems on the basis of job performance issues; consultation with supervisors prior to employee referrals to EAP, ongoing consultation as follow‐up; monitoring of employee performance on the job.