Collaborative learning in advanced supply systems: the KLASS pilot project

The KLASS project – Knowledge and Learning in Advanced Supply Systems – focused on the automotive and aerospace sectors. It sought to develop collaborative learning networks of suppliers. In Type 1 networks, tier one companies encouraged supplier SMEs to identify key shop floor personnel as change agents, who participated in an innovative continuous improvement learning programme. Delivery was a mix of face‐to‐face tuition and multimedia distance learning. A series of workshops, followed by in‐company diagnostic visits, enabled change agents to assess their own workplaces and to devise and implement continuous improvement programmes. Simultaneously, they worked towards accreditation. Shared learning developed across the supplier networks, benefiting operators, management, the SMEs and the tier one companies, streamlining supply and improving competitive advantage. In Type 2 networks, SME managers acquired capabilities directed towards improving their awareness of QCD performance. The KLASS approach provides a sound model for collaborative work‐based learning. With appropriate adaptation, it has potential for application across many manufacturing and service sectors.