Quality control for an employee assistance programme

The employee assistance programme (EAP) is designed to benefit every area in an organization where individual performance plays a part. Before an EAP is introduced, however, there needs to be a clear analysis of its aims and objectives, the way it should be designed in order to meet the objectives, and how the objectives will be monitored. Without this analysis there will be no mechanism in place to control the quality of the service. Outlines the ways in which mutual assessment of EAP quality can be carried out by both the provider and the customer. Examines the benchmarking process and identifies practical ways in which this can be carried out.