... and benchmarking issues. A case study of the development of course tutors who have academic responsibility for managing professional courses approved by the Institute of Personnel and Development (IPD) within further education colleges and universities in the North East of England is presented. Considers...

... the objectives, and how the objectives will be monitored. Without this analysis there will be no mechanism in place to control the quality of the service. Outlines the ways in which mutual assessment of EAP quality can be carried out by both the provider and the customer. Examines the benchmarking process...