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Keywords: Business process improvement
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Journal Articles
Journal:
Journal of Workplace Learning
Journal of Workplace Learning (2012) 24 (3): 200–225.
Published: 30 March 2012
...René Börner; Jürgen Moormann; Minhong Wang Purpose The paper aims to explore staff's experience with role‐plays using the example of training bank employees in Six Sigma as a major methodology for business process improvement. Design/methodology/approach The research is based on a case study...
