...Heli Clottes Heikkilä; Anna-Leena Kurki Purpose The purpose of this study is to investigate facilitator’s tools and actions in promoting interaction in virtual co-development. Design/methodology/approach In virtual environments, facilitation plays a crucial role. However, research does...

... management groups. The question is how to enhance deeper inquiry and reduce debate within an organizational group. © Emerald Group Publishing Limited 2015 Empowerment Recognition Facilitation Dialogue Group coaching Non-directive Conversations are of great importance in workplaces...

... were collected in official documents, from scales and also from a structured interview with top managers. Findings The results revealed that an organic structure, an approach to total quality principles, and highly educated employees, could act as facilitators of the development of a learning...

... improvement in their overall level of customer service skills applied in their own work tasks. In addition to the on‐line simulation being an engaging and fun way of learning, the socially situated interaction and blended delivery of the training program encouraged and facilitated discussion and fruitful...

...Andrea D. Ellinger; Maria Cseh Purpose Interest and research on workplace learning has intensified in recent years, however, research on assessing how employees facilitate each other's learning through everyday work experiences and how organizational contextual factors promote or impede...

...Phil Kirk; Mike Broussine Reflects on the impact of politics on facilitation. The aim of facilitation is to establish and maintain an environment in which learning is created. Central to this aim is the need to work with power relations between organisations, groups and facilitators. Facilitation...