...Christina Macneil This paper explores the importance of enhancing the facilitation skills of line managers at a supervisory level, and suggests that they can then promote a positive learning environment for informal learning within their work teams. Supervisors are important to their firms, because...

... views the organization as a learning system and focuses on three key characteristics of a learning organization. They are the learning process, the learning orientation, and the facilitating factors within the organization. The interrelationship as well as the details of these topics are described...