... structured workers’ engagement with the Airbnb platform through a formal organizational structure that entailed official rules, company trainings and direct managerial oversight, to ensure that workers’ labor contributed to the company’s platform-derived Superhost status. While most of the workers’ platform...

... significant relationships between formalization, performance feedback, employee participation, innovation and flexibility with TOL. Organizational climate dimensions jointly and independently predicted TOL. However, only formalization was inversely related to TOL. Emotional intelligence partially mediates...