... the technology acceptance model (TAM) [perceived ease of use (PEU), perceived usefulness (PU) and attitude towards use] and the self-determination theory (autonomy, competence and relatedness) as determinants of gamification usage. Additionally, the authors examine how job engagement (vigour, dedication...

... data from 502 key informant service employees from multiple service industries. Findings – The findings indicate that service organizations' revenue enhancement and cost containment strategic profit emphases differentially influence employee engagement, and that organizational and job engagement...