... Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Workplace learning Sensemaking Knowledge worker Across public sectors, artificial intelligence (AI) is increasingly woven into everyday work. In health care, AI systems are promoted as tools to enhance...

... Knowledge worker Organisations cannot attain a competitive advantage just by providing goods or services, but human resources (HR) unquestionably play a crucial role (Sharma and Agrawal, 2015). Employees are usually expected to be proactive, collaborative and committed to high-performance standards...