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Keywords: Motives
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Journal Articles
Motives to participate in an online community for professionals: Lessons from ServiceNow customer service community
Available to Purchase
Journal:
Journal of Workplace Learning
Journal of Workplace Learning (2019) 31 (8): 498–519.
Published: 14 October 2019
...Sohel M. Imroz Purpose Although the numbers of online community members continue to increase every day, most of the user-generated content in online communities comes from only a small percentage of members who are motivated to participate and contribute. While studies have been conducted on other...
