...Sharon L. Howell; Vicki K. Carter; Fred M. Schied Investigates how a particular work team interprets and comes to understand quality management initiatives centered around customer service. The study set out to add to the understanding of how work team members interpret and learn as a part...

... be achieved without the role play. Network organizations Learning Role play Quality management Co‐operation Virtual companies © MCB UP Limited 2001 According to the taxonomy of quality problems (Smith, 2000) and virtual organisation characteristics (Travica, 1997), the main problems...

...Jan Jonker States that the concept of the “classical” organisation is undoubtedly in transition. As a result new organisational concepts emerge. Addresses the nature of quality management and assurance in “organisations under construction”. Starting with a brief overview of the characteristics...

... similar problems in two different national environments: the UK and Finland. © MCB UP Limited 1997 Change management Finland Organizational learning Quality management Schools United Kingdom The concept of this work emerged from a recently commenced investigation...