...Sharon L. Howell; Vicki K. Carter; Fred M. Schied Investigates how a particular work team interprets and comes to understand quality management initiatives centered around customer service. The study set out to add to the understanding of how work team members interpret and learn as a part...

... be achieved without the role play. During the role play rounds, the virtual QM office can be entered by the quality managers of the co‐operating organisations and the persons authorised by them, where they must forward and receive (using standard forms, see Figure 3) the approved information regarding...

...Jan Jonker States that the concept of the “classical” organisation is undoubtedly in transition. As a result new organisational concepts emerge. Addresses the nature of quality management and assurance in “organisations under construction”. Starting with a brief overview of the characteristics...

... Limited 1997 Change management Finland Organizational learning Quality management Schools United Kingdom The concept of this work emerged from a recently commenced investigation into the innovative ways of looking at the aspects of both management of change and changes in management...