... and variable workforce experience, the supervisory role has become increasingly complex. This study aims to identify contemporary supervisor competencies drawing on the lived experience of supervisors and frontline workers, to inform supervisor training and learning needs. Design/methodology/approach...

... that a counselling derived online training programme can enhance the well-being of employees within large organisations. Originality/value A remotely delivered mental health and well-being toolkit could be a useful resource to enhance the well-being of employees in all organisations. Philip John Tyson can...

...Charlotte Arkenback; Mona Lundin Purpose This paper aims to examine how instructional videos produced by retail employers and tech companies have modelled cashier roles and skills in service encounters over time, providing insights into cashier training and job responsibility evolution across...

...Philip Wotschack; Gergana Vladova; Patricia de Paiva Lareiro; Christof Thim Our study addresses the following two research questions: RQ1. How does additional holistic process knowledge influence work performance and work satisfaction, compared with training solely with digital...

...Chunyan Lu; Aarren Minneyfield; Min Jia; Jun Lu; Yan Zheng; Jingying Huo; Ningyi Wang; Yihua Wu; Jennifer Brantley Purpose The purpose of this paper is to explore more agile and effective learning processes that help identify potentially high-performing staff during workplace training. Design...

... and applications, scholars have considered empathy and its positive influence on organizational training outcomes (Gill et al., 2018 ; Lindsey et al., 2015 ; Vann, 2017). Gill et al. (2018) interviewed empathy trainers and managers of organizations and found study participants...

...Svenja Richter; Timo Kortsch; Simone Kauffeld Purpose This study uses a holistic approach to learning at work to examine the role of reflection in the formal–informal learning interaction. The purpose of this study is to investigate how the reflection on a formal training affects the subsequent...

... to focus on a more processual view of the organization to improve service quality. Training could be a key point to sustain such a transition, by focusing on customer orientation. The purpose of the study is to explore whether a training device focused on customer orientation could develop employees...

...Federica Polo; Sara Cervai; Jussi Kantola Purpose The purpose of this study is to introduce and validate the concept of training culture defined as a subset of the main organizational culture that allows examining meanings and values attributed to the training within an organization by management...

... can be contacted at: annika.andersson@hv.se 24 05 2016 19 12 2016 06 02 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Training Boundaries Collaboration Emergency services Emergency exercise Successful...

... on transfer of training and also the moderating role of supervisor support between these constructs. Design/methodology/approach A survey was conducted using a self-reported questionnaire administered on employees of a manufacturing unit engaged in power transmission and located at the city of Allahabad...

...Emilia Mielniczuk; Mariola Laguna Purpose Based on the self-determination theory and the model of action phases, the present study aims to provide insight into motivational factors that are important for training initiation. It investigates the relations between three types of motivation...

...Stephen A. Woods; Fiona C. Patterson; Anna Koczwara; Juilitta A. Sofat Training Personality Conscientiousness Big Five Learning outcomes Workplace development How are personality traits associated with learning outcomes from training? While research has examined how individual...

...Abdul Rahim Zumrah Purpose – The purpose of this study is to highlight the importance role of transfer of training as a mediator in the relationship between training and service quality. Design/methodology/approach – The data of this study were collected from three sources: the employees...

...Anjum Naweed; Angelina Ambrosetti Purpose – The purpose of this paper is to investigate workplace learning in the context of the rail industry, specifically for the type of learning required to become a train driver. It examines the impact of changes to the traditional learning model...

...T. Brad Harris; Wonjoon Chung; Holly M. Hutchins; Dan S. Chiaburu Purpose – The purpose of this paper was to examine the additive and joint effects of trainer directiveness and trainees’ learning goal orientation on training satisfaction and transfer. Design/methodology/approach – Survey...

...Marco Giovanni Mariani; Matteo Curcuruto; Ivan Gaetani Purpose – The purpose of this research is to study the role of the opportunity to receive job training in enhancing people's willingness to accept information technologies (IT) and in achieving employee satisfaction. The study aims...

... of medical textbooks on smartphones (the “iDoc” project). The paper also reports on mindfulness training designed to help trainees' well‐being. Findings These initiatives address different aspects of transition challenges (related to roles and responsibilities, cognitive and environmental factors...

... by initiation of structure are both positively related to team‐learning activities. Cross‐training of team members also contributes to team‐learning behaviour. Research limitations/implications A specific setting may limit the generalizability of findings. Further research may accordingly investigate...

...Leonard S. Pederson; Sally Dresdow; Joy Benson Purpose The need for effective training of first‐line supervisors is well established. Well‐trained supervision is essential to our future as a country. A fundamental step in developing effective training is to develop a jobs needs assessment...