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Keywords: video-stimulation
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Journal Articles
Journal:
Journal of Workplace Learning
Journal of Workplace Learning (2023) 35 (8): 713–731.
Published: 29 August 2023
... an analytical tool for researchers to reveal empathy in client interaction. It can be developed further into a reflection tool for service work to learn how to be empathic in service encounters. Originality/value Compared to other video-stimulated recall methods, the Empatia involves contextual...
