Management cybernetics: total quality management

Discusses TQM (total quality management) and considers whether it is just a new fad and another buzzword. TQM is described as a focused, customizable process that allows the user to take one step at a time towards improvement. It should not be considered a fad, but an improvement process; and it is not “a” tool, but rather the process of using several tools to achieve its ends. Sets forth a simple definition of TQM and explores what TQM means to a potential user. Distinguishes TQM from other current trends (e.g. just‐in‐time and activity‐based costing systems) with which it is sometimes conjoined.