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Journal Articles

The service strategy of customer-intensive services under advertising effects

Wentao Zhan, Minghui Jiang, Chengzhang Li

Kybernetes (2021) 50 (8): 2453–2470.

https://doi.org/10.1108/K-03-2020-0134

Published: 01 December 2020

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Journal Articles

Managing service capacity with boundedly rational consumers under social interactions: A chaos perspective

Chengzhang Li, Minghui Jiang, Xuchuan Yuan

Kybernetes (2020) 49 (3): 660–680.

https://doi.org/10.1108/K-09-2018-0489

Published: 10 June 2019

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Journal Articles

Managing operations in customer-intensive services with forward-looking customers

Chengzhang Li, Minghui Jiang, Xuchuan Yuan

Kybernetes (2018) 47 (10): 1941–1955.

https://doi.org/10.1108/K-11-2017-0436

Published: 20 April 2018

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