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Journal Articles

Buffering the service failure-induced effect of anger on revenge

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Gianfranco Walsh, Alexander Deseniss, Stefan Ivens, Mario Schaarschmidt
Journal: Kybernetes
Kybernetes (2020) 49 (7): 1899–1913.
https://doi.org/10.1108/K-01-2019-0071
Published: 22 May 2019
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