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From the attributes of smart tourism technologies to loyalty and WOM via user satisfaction: the moderating role of switching costs

Kenneth Shiu Pong Ng, Jose Weng Chou Wong, Dengming Xie, Jingyan Zhu

Kybernetes (2023) 52 (8): 2868–2885.

https://doi.org/10.1108/K-09-2021-0840

Published: 01 March 2022

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