...Deepak Ramanan Veera Raghavan; Thamaraiselvan Natarajan Purpose The rapid rise in robotic restaurants in developing economies has prompted an examination of the dining experience, profitability and word-of-mouth (WoM) behaviors from the service quality perspective of robotic restaurant diners...

...Thamaraiselvan Natarajan; Deepak Ramanan V Purpose Building on Stimulus Organism Response theory, the current study examines the influence of Integrated store service quality (ISSQ) on the omnichannel customer experience dimensions (Cognitive, Affective and Relational), subsequently leading...

...Peng Xing; Meixia Wang; Junzhu Yao Purpose The paper aims to investigate the optimal service quality and pricing for a mobile application (App) service supply chain (SSC) and analyze the impact of network externality on App SSC members' utilities. After that, the corresponding management...

...Serkan Altuntas; Türkay Dereli; Zülfiye Erdoğan Purpose This study aims to propose a service quality evaluation model for health-care services. Design/methodology/approach In this study, a service quality evaluation model is proposed based on the service quality measurement (SERVQUAL) scale...

... commerce quality has rarely been explored. Therefore, the purpose of this study is to develop a new scale for measuring the social commerce service quality comprehensively. Design/methodology/approach To obtain the research objective, in the first step, a comprehensive literature review along...

...Enock Mintah Ampaw; Junwu Chai; Biru Liang; Sang-Bing Tsai; Joseph Frempong Purpose With the exigencies of health-care service quality to actualize sustainable socio-economic and developmental aspirations, in both peripheral and core countries, this paper aims to provide empirical evidence...

...Serkan Altuntas; Semih Kansu To get advantage in competition condition, one of the most important factors is to increase service quality (Arat et al., 2015). Service quality measurement is very significant to improve service quality, make a difference and to obtain superiority...

...Lan Xu; Yuting Zhang Purpose This paper aims to explore the critical factors which affect the quality of preschool education service so that targeted and effective measures to improve service quality can be put forward. Design/methodology/approach Evidential theory is applied to aggregate...

... Publishing Limited 2016 Service quality System dynamics Customer support modelling and simulation Multi-parameter optimization Swarm intelligence In recent years, service quality largely affects customer satisfaction with a product or service (Bienstock et al., 2015 ; Bansal...

...., 2009), indicators of service quality characteristics are shown in Table II . We tested these service quality indicators by sending 500 questionnaires, and got 230 effective feedbacks. And again, the selected indicators passed the reliability test. As discussed above, we chose six dimensions...