EL production support: the silver platter electronic reference library ‐ servers, clients and data

Provides an overview of the support issues University of Wisconsin libraries have faced in running a SilverPlatter Electronic Reference Library database server for numerous resources. Focuses on the growing pains as size limitations were reached and the problem solving interaction and co‐ordination with the software vendor and resource supplier. Presents a model for future shared database support and considers new upgrades which have helped to address some issues.