EL production support: procedures and tools Available to Purchase

Presents a case study of the Library Technology Group Helpdesk at the University of Wisconsin covering the procedures, methods and tools used to support workflow efficiency and productivity. Shows how some of these assist the internal operations of the helpdesk as a technical support centre and service resource for library staff campus wide whilst others are used directly by library staff and departments in their daily work but are supported by the helpdesk. Provides a technical overview of remote reloading of electronic library workstations.