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This article sets out to highlight how new technologies have changed the way publishers and other information providers are able to deliver services. Publishers are rethinking their role and taking a fresh look at how they can meet the needs of customers. Universities, libraries and publishers are all undergoing change brought about by technology and the Internet. As those seeking information expect rapid service, day and night, publishers must be innovative and adapt to the challenges ahead. Electronic publishing can offer new services over and above the traditional. By forging links with users and establishing networks, online conferences and much more, publishers are now faced with a host of opportunities.

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