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Purpose

Aims to present an overview of the implementation of library services to a distinct user population.

Design/methodology/approach

Presents a review of the decision‐making process behind the development of services to support a new remote campus at the University of Nevada, Las Vegas.

Findings

Provides the rationale behind the decisions that were made regarding the branch library web page. Recognizes the need for continuous assessment and revision of procedures and the web page.

Originality/value

This paper provides a practical look at creating a virtual library in a paperless environment.

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