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Purpose

To report on the University of Toronto's implementation of an institutional repository.

Design/methodology/approach

Describe decision making process. A range of qualitative research methods were used to solicit early adopter and library concerns. Findings were then used to guide implementation.

Findings

Provides the rational behind decisions made. Argues that modified qualitative research methods may be useful to new library projects.

Research limitations/implications

The report is specific to an institution.

Practical implications

Prioritizing actions, focusing on faculty and leveraging resources, notably student assistants is key.

Originality/value

This paper provides practical information and a model which may be useful for others implementing repository services or other emerging technologies.

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