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Purpose

This paper aims to look at how varying terminology is used on school library web sites and how that compares to student preferences.

Design/methodology/approach

Provides research conduced by surveying practicing school librarians and k‐12 students.

Findings

Terminology varies greatly on school library web sites. Further, students prefer common language use.

Practical implications

Practicing librarians may consider revising their web sites in order to make them more accessible for their students.

Originality/value

This paper provides original research into school library web sites, an area that is lacking.

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