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Purpose

This article aims to provide reference for government departments and public cultural institutions in strengthening the provision of public cultural services for low-income groups, improving services methods and fostering their cultural awareness and cultural rights.

Design/methodology/approach

Evidence from an empirical study on representative small and medium-sized cities.

Findings

This paper defines the specific aspects of the difficulties faced by urban low-income people in obtaining public cultural services, and it is no longer limited to analyze the causes behind these difficulties from a specific perspective.

Originality/value

The difficulties faced by urban low-income people in obtaining public cultural services are mainly reflected in the following four aspects: external condition pressure, individual condition limitations, service supply difference and feedback mechanism failure.

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