...Adebowale Jeremy Adetayo Purpose This research aims to explore the integration of Bing Chat, an artificial intelligence (AI)-powered conversational assistant, into academic libraries and its potential impact on reference services. Design/methodology/approach This study analyzes existing...

...Adebowale Jeremy Adetayo; Wosilat Omolara Oyeniyi Purpose This paper aims to explore the transformative potential of Google Bard, an artificial intelligence (AI)-powered chatbot, in reshaping contemporary library reference services and advancing information literacy. Design/methodology/approach...

...Bolaji David Oladokun; Panorea Gaitanou Purpose Librarians play a critical role in curating, organizing and facilitating access to open data (OD) resources, supporting research, learning and information dissemination. This study aims to explore the use of OD for reference services delivery...

... and classification methods have prompted the exploration of novel strategies, including the application of machine learning technologies like ChatGPT. Academic libraries Collection development Artificial intelligence Chatbot ChatGPT Reference services Academic libraries have grown to become...

... a regular roving schedule for future semesters based on the data they collected. This roving reference service continues to grow and is expected to do so even more as the librarians use more aggressive marketing techniques and form additional partnerships with student organizations. This paper offers...

... baby boomers between 1946‐1954. © Emerald Group Publishing Limited 2011 Communication technologies Librarians Reference services Instant messaging (IM) reference services have been used by libraries since the early 2000s, but in the last few years, libraries have also been...

... public service shifts. Findings Twitter accounts for libraries have the potential to market reference service by bringing attention to how the reference desks are used by the community but also, more broadly, the account can highlight reference as an important role in librarianship. Originality...

...Heidi M. Steiner Purpose As the usage of virtual reference services continues to increase, libraries must consider ways to remedy the lack of ability to visually demonstrate during teaching moments when conducting reference transactions over e‐mail, instant messaging or chat, and text messaging...

..., and is calculate by the number of attendees allowed per session. Web site: (www.saba.com/products/centra/) © Emerald Group Publishing Limited 2009 Computer software Conferences Library instruction Reference services Internet Web conferencing software in 2009 continues...

... collaborative text message reference service – InfoQuest – inviting libraries of all types and across the country (and internationally) to work together to increase coverage, reference expertise, and to allow libraries to test the service and the software before venturing out on their own. Originality/value...

...Beth Stahr Purpose The purpose of this paper is to review the usefulness of short message service (SMS) or text‐messaging for library reference service. Design/methodology/approach The different technological approaches to SMS reference service are described and compared. Findings...

... was necessary before a librarian could use the system. In October 2006, we launched our IM reference service using Meebo. Meebo is a free IM service that enables users to monitor many different IM accounts (Yahoo messenger, AIM, ICQ etc.) from one interface. Patrons could contact us from their own...

...Holly Hibner Purpose To provide an overview of the reference services provided through the use of Tablet PCs at the Salem‐South Lyon District Library. Design/methodology/approach A detailed description of what Tablet PCs are and how they work, including information about the benefits Tablet...