Technology has come a long way in the financial industry since the days of hard share certificates. The industry has been evolving at a very fast pace and today almost everything is online. Back in 2010, Nithin Kamath decided to set up an online brokerage platform that was capable of meeting the needs of the retail customers in the most efficient way. Efficiency for him meant both execution efficiency and cost efficiency. He was able to introduce zero commission trading to consumers and yet generate revenues through a business model never considered by the leading brokers during that time. The firm has ever since been growing based on the principle of Technology first by bringing valuable services to the customers. Interestingly, the firm has spent little on marketing and the growth has been riding on the back of customer satisfaction.
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November 29 2018
Zerodha - A Success Story(A) Available to Purchase
Archit Garg;
Archit Garg
students of the PGP programme, Indian Institute of Management, Ahmedabad
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Aashish Gupta;
Aashish Gupta
students of the PGP programme, Indian Institute of Management, Ahmedabad
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Garima Maheshwari;
Garima Maheshwari
students of the PGP programme, Indian Institute of Management, Ahmedabad
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Ankur Sinha;
Ankur Sinha
Indian Institute of Management, Ahmedabad
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Anish Sugathan
Anish Sugathan
Indian Institute of Management, Ahmedabad
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Publisher: Emerald Publishing
Received:
October 23 2020
© 2018 by the Indian Institute of Management, Ahmedabad
2018
Indian Institute of Management, Ahmedabad
Licensed re-use rights only. Cases of the Indian Institute of Management, Ahmedabad, are prepared as a basis for classroom discussion. They are not designed to present illustrations of either correct or incorrect handling of administrative problems.
Indian Institute of Management Ahmedabad 1–11.
Article history
Received:
October 23 2020
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Garg A, Gupta A, Maheshwari G, Sinha A, Sugathan A (2018;), "Zerodha - A Success Story(A)". Indian Institute of Management Ahmedabad, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/CASE.IIMA.2020.000151
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