UPS Supply Chain Solutions

Cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management. Certain client names and financial figures have been omitted or distorted to preserve confidentiality. Research for this case was done in 2005 and the reader should be aware that many implementation issues described at that time have been resolved and that competitor issues have changed. To order copies or request permission to reproduce materials, call 847-491-5400 or e-mail cases@kellogg.northwestern.edu. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Kellogg School of Management.