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Keywords: Capacity
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Case Studies
Case Provider:
Kellogg School of Management Cases
Kellogg School of Management 1–10.
Published: 20 January 2017
... are asked to improve the configuration of work at this service organization by identifying the types of waste in the current process. Process improvements use lean tools and their impact is quantified using time and capacity analysis. To view a service business as a process and to understand where to find...
