Skip to Main Content
Keywords: Computer Software
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Case Studies

The BAT Case: Putting Tech Support on the Fast Track

Available to Purchase
Martin A. Lariviere
Case Provider: Kellogg School of Management Cases
Kellogg School of Management 1–7.
https://doi.org/10.1108/case.kellogg.2025.000050
Published: 11 March 2022
... its support technicians more than did other area companies did for similar jobs. Technicians started at $40,000 plus benefits, and some senior technicians earned more than $70,000. Computer Software Medium Rich Grayson tapped his desk as he looked over the consultant's report one...
View article titled, The BAT Case: Putting Tech Support on the Fast Track
Open the PDF for The BAT Case: Putting Tech Support on the Fast Track in another window
Add to Citation Manager for The BAT Case: Putting Tech Support on the Fast Track
Case Studies

Trend Micro (A): Responding to a Service Failure

Available to Purchase
Alice M. Tybout
Case Provider: Kellogg School of Management Cases
Kellogg School of Management 1–2.
https://doi.org/10.1108/case.kellogg.2016.000377
Published: 20 January 2017
... Management Corporate Culture Computer Software Trend Micro, a software company specializing in network antivirus and Internet content security, was founded in 1988 by two Taiwanese, Steve Chang and Eva Chen, with the goal of protecting exchanges of digital information. Steve Chang served...
View article titled, Trend Micro (A): Responding to a Service Failure
Open the PDF for Trend Micro (A): Responding to a Service Failure in another window
Add to Citation Manager for Trend Micro (A): Responding to a Service Failure
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal