...Sunil Chopra This case examines a company that rents and leases computers. The primary objective of the case is to provide a scenario where students can see the link between operational flow measures such as inventory, throughput, and flow time and financial flows. The case presents a scenario...

... the constraints regarding customer responsiveness (flow time) and sales (throughput). This requires a rather subtle capacity analysis. Because the organizations are spread throughout the headquarters site, the primary methods of communication are e-mail and instant messaging. Aside from the rate center...

... in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the Kellogg School of Management. Organizational Behavior Process Capacity Bottlenecks Process Flows Process Optimization Flow Time Cycle Time...