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Keywords: service management
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Case Studies
Alexa: A Pandora's Box of Risks
Available to Purchase
Case Provider:
Kellogg School of Management Cases
Kellogg School of Management 1–15.
Published: 14 May 2019
..., recording, or otherwise—without the permission of Kellogg Case Publishing. Corporate strategy information technology innovation regulation risk management service management e-commerce ethics society and business relations technology management Technology Large Launched...
Case Studies
Announcing Waiting Time in Emergency Departments
Available to Purchase
Case Provider:
Kellogg School of Management Cases
Kellogg School of Management 1–6.
Published: 24 January 2019
..., and leadership of the ED director. But ED directors at several hospitals noticed that customer satisfaction had increased and that they were seeing more patients, perhaps due to word of mouth in the community. Health Care Operations Management Service Management Service Strategy Statistical Methods...
Case Studies
Making the Most of the Chicago Benchmarking Collaborative
Available to Purchase
Case Provider:
Kellogg School of Management Cases
Kellogg School of Management 1–16.
Published: 10 May 2018
... of Kellogg Case Publishing. Growth Strategy Information Management Joint Ventures Nonprofit Management Organizational Behavior Organizational Effectiveness Performance Measurement Service Management Strategic Alliances Strategic Planning Educational support services Medium...
Case Studies
With a Little Help from “Nuestros Amigos”: Hispanics and Kidney Transplants
Available to Purchase
Case Provider:
Kellogg School of Management Cases
Kellogg School of Management 1–8.
Published: 27 April 2016
... of Kellogg Case Publishing. Consumer Marketing Cross-Cultural Relations Customer Service Service Management Healthcare Innovation Market Analysis Marketing Strategy Nonprofit Management Nonprofit Marketing Social Responsibility Multicultural Marketing Healthcare Medium June...
