In Search of Excellence in Libraries: The Management Writings of Tom Peters and Their Implications for Library and Information Services

Examines the four books published by Tom Peters (In Search of Excellence, A Passion for Excellence, Thriving on Chaos, and Liberation Management), a major contemporary contributor to management thinking,and relates these new approaches to the management of Library and Information Services (LIS), using examples from Britain, North America,and Australia. The main areas of enquiry (based on the“prescriptions” from Thriving on Chaos) are the importance of customer responsiveness, innovation, empowerment of people within the LIS workforce, dynamic leadership, and appropriate systems.