Establishing a new knowledge channel: a three‐dimensional service model of the Shanghai Library

Since the consolidation of the Shanghai Library and Institute of Scientific and Technical Information of Shanghai in 1995, the Shanghai Library has developed a service model which aims to serve the general public, the research and technological community, and the city government and the legislature. This article considers the library’s long‐term effort for establishing the three‐dimensional service model and analyzes its strengths, opportunities, weaknesses and threats.