Issues

The KMAT: benchmarking knowledge management

Martha de Jager
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Perceptions of quality service at the University of Botswana Library: what Nova says

A.P.N. Thapisa; Venus Gamini
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Managing the networked public library

Alec Gallimore
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Leveraging the corporate library through Web user training

Brian Detlor
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Book Review

The Library and Information Professional’s Guide to the World Wide Web

Anne L. Barker
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Management of Serials in Libraries

Ros Doig
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The Difference Engine: Achieving Powerful and Sustainable Partnering

Melvyn Crann
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Organisation of Multimedia Resources

Philip Hider
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