Issues

Special Issue: Performance measurement and library management. Guest Editor: J. Stephen Town

Book Review

Privatizing Libraries

Barbie E. Keiser
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Know it all, find it fast for youth librarians and teachers

Brenda Hooper
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Reference and Information Services in the Twenty‐first Century: an Introduction (2nd edition revised)

Sherrey Quinn
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No Shelf Required 2: Use and Management of Electronic Books

Sara Q. Thompson
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A Guide to Teaching Information Literacy: 101 Practical Tips

Sue Weddell
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Managing Research Data

Kerry Smith
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Transforming Information Literacy Instruction Using Learner‐Centered Teaching

Matt Moore
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Information Literacy Beyond Library 2.0

Marydee Ojala
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Guest editorial

Library performance measures: 15 years on

J. Stephen Town
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Do school libraries make a difference?: Some considerations on investigating school library impact in the United Kingdom

Lucy Gildersleeves
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Designing a user and usage database to promote, market, and demonstrate the value of selected statewide databases: The Florida Electronic Library as an example

Charles R. McClure; Lauren H. Mandel; Lynnsey K. Weissenberger
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Assuring quality using “moments of truth” in super‐converged services

Leo Appleton
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Assessing library contributions to university outcomes: the need for individual student level data

Joseph R. Matthews
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Leadership competencies: a reference point for development and evaluation

Margie Jantti; Nick Greenhalgh
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Collaborative assessment: North American academic libraries' experiences using the Balanced Scorecard to measure performance and show value

Elizabeth Mengel; Vivian Lewis
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Measuring use of licensed electronic resources: A second iteration of the MINES for Libraries® survey on Scholars Portal and other resources for the Ontario Council of University Libraries

Dana Thomas; Catherine Davidson; Martha Kyrillidou; Terry Plum
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Deploying the NUS Service Class framework at the NUS Libraries to scale the peaks of service excellence

Cheng Ean Lee; Sok Cheng Kan; Yan Chuin Foo
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