Issues

An analysis of library customer loyalty: The role of service quality and customer satisfaction, a case study in Indonesia

I Gede Mahatma Yuda Bakti; Sik Sumaedi
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Division of labor and coordination, intra‐organizational career and salary fairness: Study in Estonian university libraries

Kate‐Riin Kont; Signe Jantson
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Using FourSquare: check‐ins are not just for books!

Aaron Chee Hsien Tay; Georgiana Glass; Chew Shu Wen
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Establishing a culture of research practice in an academic library: an Australian case study

Ian McBain; Helen Culshaw; Liz Walkley Hall
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Emotional intelligent leadership: Findings from a study of public library branch managers in Northern Ireland

Anthony McKeown; Jessica Bates
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Resource leveling for a mass digitization project

Barbara Petersohn; Traci Drummond; Melanie Maxwell; Kelly Pepper
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Planning library spaces and services for Millennials: an evidence‐based approach

EunYoung Yoo‐Lee; Tae Heon Lee; LaTesha Velez
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What keeps CARL directors awake at night?

Jane Lamothe
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Library employees' attitudes towards the measurement and appraisal of their work performance: Study in Estonian university libraries

Kate‐Riin Kont; Signe Jantson
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Grey literature: format agnostic yet gaining recognition in library collections

Julia Gelfand; Anthony (Tony) Lin
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Book Review

Who Else Writes Like …? A Readers' Guide to Fiction Authors

Sherrey Quinn
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Personalising Library Services in Higher Education: The Boutique Approach

Gillian Hallam
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Using Mobile Technology to Deliver Library Services: a Handbook

Elizabeth Griffiths
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Collaboration in Libraries and Learning Environments

Shivanthi Weerasinghe
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Digital Humanities in Practice

Sue Weddell
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Building and Managing E‐book Collections: A How‐to‐do‐it Manual for Librarians

Gillian Hallam
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