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Keywords: Service delivery
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Journal Articles
Journal:
Library Management
Library Management (2020) 41 (8-9): 677–687.
Published: 14 August 2020
...Daniel Akparobore; Ademola Ferdinand Omosekejimi Purpose The purpose of this study is to examine leadership qualities and style as panacea for job productivity and effective service delivery among library staff members in academic libraries in Nigeria. This study will help to ascertain...
Journal Articles
Journal:
Library Management
Library Management (2009) 30 (1-2): 88–98.
Published: 02 January 2009
... Academic libraries Service delivery International cooperation American universities have strongly endorsed the concept of internationalization, and the education of “global citizens” has become a standard goal for many institutions 2 . Study abroad, the creation of branch campuses overseas...
Journal Articles
Journal:
Library Management
Library Management (2007) 28 (3): 152–162.
Published: 27 February 2007
...O.B. Bamigboye Purpose The purpose of this paper is to present an evaluation of library services delivery in Olabisi Onabanjo University, Ago‐Iwoye. Nigeria. Design/methodology/approach A total of 400 questionnaires were administered to respondents, of which 387 (96.75 percent) were returned...
Journal Articles
Journal:
Library Management
Library Management (2005) 26 (8-9): 508–518.
Published: 01 October 2005
... of consequences. In terms of branding, quality assurance is concerned with brand recognition, whereas quality enhancement is concerned with creating the reality and credibility of the brand through quality service delivery. The tension between quality assurance and quality enhancement in public sector...
Journal Articles
Journal:
Library Management
Library Management (2004) 25 (1-2): 67–71.
Published: 01 January 2004
..., with the cooperation of 11 local libraries and three other libraries in Hong Kong, Macau and Singapore. So far, the station has been well received by people from all walks of life, especially by those from specialized fields. © Emerald Group Publishing Limited 2004 China Academic libraries Service...
