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Describes the author′s distinctive approach to facilitating empowerment in organizations and helping managers enhance their capacity to learn and respond to change more effectively. Expresses the author′s views on how the culture of organizations need to change (and the specific changes in attitude and behaviour this requires) if people are to cope well with uncertainty, change, complexity and huge pressures. Describes the methodology used with senior managers and directors in three different organizations over the past five years; the common and distinctive issues in those organizations; how the intervention strategies evolved differently in them; the successes and difficulties and the learning in these initiatives.

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