The behavioural control room for managers: the integrator role

The Competing Values Framework (CVF) has been used in numerous settings to explain the various roles that managers need to display if they are to be effective. However, the original model lacks a role that represents how managers develop and learn by critically observing their current managerial behaviour and by reflecting on their effectiveness with a view to developing into more effective managers. The authors have developed an additional role, the integrator, to explain how managers might enhance their effectiveness in this regard. A total of 100 middle managers participated in a 360˚ feedback program that sought responses from 530 of their significant others. The results indicated that the integrator was a pivotal role for managers. This role was also found to be a strong predictor of effectiveness. The implications for managers are that they need to develop their ability to observe critically their own behaviours and to reflect on their observations in order to develop and improve on their managerial effectiveness