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Our world abounds with constant, relentless change to the extent that most people no longer have an open mind about it. Unequivocally, they want it to stop. Many organizations have initiated change programs which have failed. Often, such failures are blamed on staff or on external constraints, such as cost, workload, and legislation. In this study, more than 500 responses were obtained from participants who completed the statement: “The three biggest obstacles to bringing about effective change in my organization are…” A total of 89 per cent of these responses pointed to factors within the organization itself.

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