The purpose of this study is to explore how change recipients emotionally resist information and communication technology (ICT)-induced organizational change in practice stage-by-stage.
Following a qualitative case study methodology, this paper integrates Kübler-Ross grief model into a hypothetical change initiative in a critically acclaimed feature film, Up in the Air. The unit of analysis is the main character, Ryan Bingham. As a change recipient, Bingham's emotional reactions are analyzed stage-by-stage.
The study concludes that emotional resistance to ICT-induced organizational change progresses through the five stages in line with Kübler-Ross model. Even though the focus in Kübler-Ross model is on death and dying, the stages in the model are remarkably similar to the reactions of a change recipient. It is also found that the film is an appropriate instrument to demonstrate the complicated reality and intricate details of resistance, providing abundant content for the analysis of psychological components of resistance.
The exploration of stages of emotional resistance may act as a guideline for leaders to follow throughout a change process. The study is expected to prepare the leaders for the reactions of change recipients so that they can deliver strong leadership throughout periods of change.
The originality of the study lies in the fact that it provides an opportunity to advance the understanding of the abstract concept of resistance, bridges the widely-discussed research-practice gap and analyze emotional resistance stage-by-stage by integrating Kübler-Ross model to a hypothetical change initiative.
