... and ensure a very useful and engaging read. © Emerald Group Publishing Limited 2011 --> Crisis management Accidents Disasters Most organisations place great import on their reputation and are aware that a badly handled crisis can damage or ruin that reputation irrevocably. Managing...

... behaviour. According to the authors: “Few literature reviews find such consistent results”. The effect on accidents is explained by stating that unsafe acts are modified through feedback to safe acts. The studies demonstrate that the effect on injuries is sometimes much greater than could be expected from...

... the consequences that follow the behaviour. External factors are central to the behavioural approach. The tendency for people to underestimate the importance of external factors in influencing behaviour is discussed. An application of the behavioural approach to accident reduction is described...