...Paul Manning Chapter two defines and explores the impact of benchmarking. The effect of benchmarking on efficiency is discussed in detail and a definition is given on the key elements of the process. There are also a number of relevant and, at times, idiosyncratic Swedish examples referenced...

... for managing change. Unlike benchmarking, positive deviance does not focus on solutions but on identifying underlying successful behaviours inside the organisation. This approach helps to develop leadership talent, accelerate organisational learning, encourage results‐oriented change that can be sustained...

... our vision. © MCB UP Limited 1998 Benchmarking Government agencies Management culture Organizational change USA The terms reorganization, downsizing, rightsizing, restructuring, and reengineering have been prevalent in the management literature over the past several years...

... with similar firms in the industry? The benchmarking approach can indicate whether an expensive and time‐consuming programme of absence reduction will be cost‐effective. Internal and external benchmarking approaches are described in turn with examples, and the advantages and disadvantages of each...