Keywords: Customer‐centric engagement
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Journal Articles
Leadership & Organization Development Journal (2013) 34 (3): 284–285.
Published: 03 May 2013
...AK Bensiali Anil K.   Khandelwal . Dare to Lead, the Transformation of Bank of Baroda . Sage Response , Hardback 403 pp. (HB)   £39.99 , ISBN: 978‐81‐321‐0628‐9 © Emerald Group Publishing Limited 2013 --> Accountability Change Culture Customercentric...

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