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Keywords: Dispute resolutions
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Journal Articles
Leadership & Organization Development Journal (2005) 26 (4): 263–279.
Published: 01 June 2005
... of a study into an effective alternative, “one‐to‐one dispute resolution”. The method involves two employees resolving their dispute through face‐to‐face communication and without direct intervention by management. Design/methodology/approach Using the Critical Incident Technique, incidents of one‐to‐one...
